Terms and conditions of use

Last updated: 19 June 2026

1. About Us

Tesla Owners UK Limited ("we", "us", "our" or the "Club") is a company limited by guarantee, registered in England and Wales under company number 12049084, with its registered office at Oaklands, St Clere Hill Road, Sevenoaks, Kent TN15 6AH.

The Club is an independent owners' group operated by and for UK-based Tesla vehicle owners. We are not affiliated with, endorsed by, or in any way officially connected to Tesla, Inc. or Tesla Motors Limited ("Tesla"). The content on this website is not administered, controlled, or created by Tesla. All content has been created by confirmed UK owners of Tesla vehicles or by Club administrators.

These terms and conditions ("Terms") govern your use of the website at teslaowners.uk (and any predecessor domain including teslaowners.org.uk) (the "Website"), including any forums, social media groups, online shop, and membership services operated by the Club.

By accessing or using the Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Website.

2. Changes to These Terms

We may revise these Terms from time to time. The revised Terms will apply from the date of publication on the Website. Each time you use the Website, please check these Terms to ensure you understand the terms that apply at that time. We will use reasonable efforts to notify members of material changes via email or through the Website.

3. Access to the Website

Access to the Website is provided on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of the Website without notice. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

Certain areas of the Website may only be accessed by current paid supporters or members of the Club. If your membership expires, lapses, or otherwise ends, you will not be able to access those areas. You must not share your login credentials with any third party or allow any other person to access members-only areas using your account. We reserve the right to disable any user account at any time if, in our reasonable opinion, you have failed to comply with these Terms.

You are responsible for making all arrangements necessary to access the Website and for ensuring that all persons who access the Website through your internet connection are aware of and comply with these Terms.

4. Membership and Paid Supporter Subscriptions

Joining and Renewal

Membership and paid supporter subscriptions are offered on an annual basis. Your subscription will automatically renew on each anniversary of your initial payment date at the then-current rate for your subscription level, unless you cancel before the renewal date.

Cancellation and Refunds

You have the right to cancel your subscription within 14 days of the date of purchase or renewal (the "Cooling-Off Period") in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within the Cooling-Off Period, please do so from your account on the Website or by contacting us at the address set out in section 18.

If you cancel within the Cooling-Off Period:

• We will provide a full refund of the subscription fee, less any third-party payment processing fees (such as those charged by Stripe), to the original payment method.
• If a physical membership welcome pack has been dispatched, you must return it to us in its original condition. We may deduct from the refund the cost of any items not returned or returned in a damaged condition.
• You will lose access to paid supporter benefits with immediate effect upon cancellation.

If you cancel after the Cooling-Off Period, no refund will be given and you will continue to have access to paid supporter benefits until the end of your current subscription period.

If you are a supplier supporter, your listing will be removed with immediate effect upon cancellation.

Membership Packs

Membership welcome packs will normally be dispatched within 7 working days. Personalised membership badges are produced in bulk and may take up to 90 working days for delivery within the UK. Badges may also be distributed at Club events or meetups where practical.

5. Online Shop

Where you purchase physical goods through the Club's online shop, the following terms apply in addition to these Terms:

• All prices are displayed inclusive of VAT (where applicable). Delivery charges will be clearly shown before you confirm your order.
• A contract for the purchase of goods is formed when we dispatch the goods to you.
• Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, for any reason. To exercise this right, you must notify us in writing and return the goods to us unused and in their original condition. We will refund the purchase price (including the cost of standard delivery) within 14 days of receiving the returned goods, unless the goods have been used or damaged. You are responsible for the cost of returning the goods unless they are faulty or misdescribed.
• Your statutory rights under the Consumer Rights Act 2015 are not affected. Goods must be of satisfactory quality, fit for purpose, and as described. If goods are faulty or misdescribed, you may be entitled to a repair, replacement, or refund.

6. Intellectual Property

Our Content

All copyright and other intellectual property rights in the materials on the Website (including its design, layout, look, appearance, and graphics) are owned by Tesla Owners UK Limited unless otherwise indicated.

You may download, print, or copy material from the Website for your own personal, non-commercial use only, provided that you retain all original copyright and intellectual property notices. You may not otherwise copy, modify, distribute, publish, sell, or commercially exploit any material on the Website without our prior written consent.

Tesla Trade Marks

TESLA, TESLA MOTORS, TESLA ROADSTER, MODEL S, MODEL X, MODEL 3, MODEL Y, CYBERTRUCK, POWERWALL, and the "TESLA", "T", and "TESLA and T in Crest" designs are trade marks or registered trade marks of Tesla, Inc. in the United States and other countries. Our use of these marks is solely for the purpose of identification and is not intended to suggest any affiliation with or endorsement by Tesla, Inc. All other trade marks reproduced on the Website that are not the property of, or licensed to, the Club are acknowledged.

User-Generated Content

Where you submit content to the Website or to our social media channels (including text, images, audio, video, and audio-visual material) ("User Content"), you retain ownership of the copyright in that User Content.

By submitting User Content, you grant us a worldwide, irrevocable, non-exclusive, royalty-free, sublicensable licence to use, reproduce, adapt, publish, translate, and distribute your User Content in any existing or future media in connection with the operation and promotion of the Club and the Website.

You warrant that:

• your User Content is your own original work or that you have obtained all necessary rights and permissions to submit it;
• your User Content does not infringe the intellectual property rights or other legal rights of any third party;
• your User Content is not illegal or unlawful, and is not defamatory, obscene, abusive, threatening, or otherwise objectionable;
• your User Content does not contain any material that could give rise to any civil or criminal liability; and
• your User Content complies with any applicable acceptable use policy published on the Website from time to time.

We reserve the right to remove or edit any User Content submitted to the Website at our sole discretion and without notice. We do not undertake to monitor all User Content submitted to the Website, but we may do so from time to time.

7. Acceptable Use

You may use the Website only for lawful purposes. You must not use the Website:

• in any way that breaches any applicable local, national, or international law or regulation;
• in any way that is fraudulent or dishonest, or has any fraudulent or dishonest purpose or effect;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material, or any form of spam;
• to knowingly transmit any data or material that contains viruses, trojan horses, worms, or any other harmful programs or code;
• to bully, harass, intimidate, or threaten any other user;
• to impersonate any person or to misrepresent your identity or affiliation with any person; or
• to collect or harvest personal data about other users without their consent.

We reserve the right to suspend or terminate your access to the Website if, in our reasonable opinion, you have breached these Terms.

8. Information and Advice

The content of the Website is provided for general information purposes only. Guides, technical information, tips, and advice published on the Website are prepared in good faith based on the personal experience and knowledge of individual Club members and administrators.

Neither the Club nor any individual contributor (including any officer, director, volunteer, or member) shall be liable in respect of any information, advice, or assistance provided through the Website, at events, or otherwise in connection with the Club.

You should always:

• consult qualified specialists for advice on technical matters connected with your vehicle;
• contact the manufacturer before carrying out any modification to ensure it does not invalidate your warranty;
• contact your motor insurer before carrying out any modification to ensure it does not affect your insurance cover; and
• carry out your own independent research before relying on any information provided through the Website.

9. Limitation of Liability

To the extent permitted by law:

• The Website is provided on an "as is" and "as available" basis. We make no representations, warranties, or guarantees, whether express or implied, that the content on the Website is accurate, complete, or up to date, or that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.
• We exclude all implied conditions, warranties, representations, or other terms that may apply to the Website or any content on it.
• We shall not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with your use of, or inability to use, the Website or your reliance on any content displayed on it. This includes, without limitation, any loss of profits, revenue, data, anticipated savings, business, opportunity, goodwill, or reputation, and any indirect or consequential loss or damage.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other matter for which it would be unlawful for us to exclude or limit liability.

If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

10. Data Protection and Privacy

We take the protection of your personal data seriously. Any personal information you provide to us, whether through the Website or otherwise, will be processed in accordance with our Privacy Policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and the Privacy and Electronic Communications Regulations 2003 (PECR), each as amended from time to time.

Our Privacy Policy explains what personal data we collect, how we use it, the legal bases for processing, your rights as a data subject (including rights of access, rectification, erasure, restriction, portability, and objection), and how to exercise those rights.

If you have any questions about how we handle your personal data, please contact us at the address set out in section 18.

11. Cookies

The Website uses cookies and similar technologies to enhance your browsing experience, enable certain functionality (such as online purchases and membership renewal), and analyse Website usage.

For full details of the cookies we use, the purposes for which we use them, and how to manage your cookie preferences, please see our Cookie Policy.

In accordance with PECR and the UK GDPR, we will obtain your consent before placing non-essential cookies on your device, unless an applicable exemption applies (including for cookies that are strictly necessary for the provision of the service, or for analytics cookies used solely for service improvement, as permitted under the Data (Use and Access) Act 2025).

12. Links to Third-Party Websites

The Website may contain links to websites operated by third parties. These links are provided for your convenience and do not signify that we endorse those websites or their content. We have no control over, and accept no responsibility for, the content, privacy policies, or practices of any third-party website. You should review the terms and conditions and privacy policies of any third-party website you visit.

You may not create a link to the Website from another website without our prior written permission. We reserve the right to withdraw linking permission and to require the removal of any link to the Website without notice.

13. Events

The Club organises and facilitates events, meetups, and other gatherings from time to time. Attendance at Club events may be subject to separate terms and conditions, which will be notified to you in advance. Where events involve third-party venues or service providers, additional terms imposed by those third parties may also apply.

The Club does not accept liability for any loss, damage, or personal injury arising out of or in connection with attendance at Club events, except to the extent that such loss, damage, or injury is caused by our negligence or other breach of duty that cannot lawfully be excluded.

14. Online Safety

We are committed to maintaining a safe and welcoming online environment for all users of the Website. In operating the Website, we have regard to our obligations under the Online Safety Act 2023 as they apply to services of the kind and scale we operate.

If you encounter any content on the Website that you believe to be illegal, harmful, or otherwise in breach of these Terms, please report it to us using the contact details in section 18. We will review all reports and take such action as we consider appropriate, which may include removing content, issuing warnings, or suspending or terminating user accounts.

15. Third-Party Trade Mark Acknowledgement

All product names, logos, and brands mentioned on the Website are the property of their respective owners. All company, product, and service names used on the Website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

16. Severability

If any provision of these Terms is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision under this section shall not affect the validity and enforceability of the remaining provisions of these Terms.

17. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, save that if you are a consumer resident in Scotland you may also bring proceedings in Scotland, and if you are a consumer resident in Northern Ireland you may also bring proceedings in Northern Ireland.

18. Contact Us

If you have any questions about these Terms, or wish to contact us for any reason, please write to:

Tesla Owners UK Limited Oaklands St Clere Hill Road Sevenoaks Kent TN15 6AH

Or by email to: regulation@teslaowners.org.uk

Note: These Terms should be read alongside our Privacy Policy and Cookie Policy, which form part of the contractual relationship between you and the Club.