Need some help?
If you need help with your Tesla Owners UK account, membership or club shop order then please check the frequently asked questions and contact us if you can't find an answer. For everything else, you will be better placed to search our guides.
Frequently asked questions
How do I become a paid supporter/member?
Buy an annual supporter membership with optional welcome pack – £40 per year + £15 for the welcome pack. Click the Subscribe button at the top of any page.
How do I know this is legitimate?
Tesla Owners UK has to meet certain criteria to be officially recognized by Tesla, including but not limited to giving access to view our not for profit yearly accounts etc. Confirmation of our status can be found on https://engage.tesla.com/clubs/uk.
In the UK, we’re registered as a not for profit company limited by guarantee (registration number 12049084) with registered address at Oaklands, St Clere Hill Road, Sevenoaks, TN15 6AH. The company’s constitution prohibits any distribution to members or officers, and all funds held are used to further its aims and to benefit its members.
How are funds spent?
Funds are spent on various projects that are outlined by the Tesla Owners UK President each year during the AGM. All of the projects aim to get us closer to reaching our mission. We’re all volunteers and take no salary and only necessary expenses in line with our club rules.
A lot of work goes into this passion project and over the years we’ve spent a lot of time and our own money getting to this point. A lot happens behind the scenes to keep the group running smoothly, and we hope you support us with our mission by buying an annual supporter membership. Click the Subscribe button at the top of any page.
All committee members and the President pay the same supporter membership fees.
Accounts are viewable to all supporters on this page (alongside meeting minutes etc).
Why doesn't Tesla fund this?
In short, it’s not something they’re willing to offer and we probably wouldn't accept it even if they did offer - by being self-funding, it ensures that we continue to be independent which we believe is vital.
How do I access the discussion groups?
The discussion groups are currently on Facebook. Although you are a signed up member on the website, you will still be required to fill out the entry requirements to gain access.
Can I purchase in person?
Currently, we’re only accepting orders online. Due to personalisation of various items within the packs, we will not be selling welcome packs on any event day.
If you require a second name badge (for partner/spouse/children etc) please purchase the welcome pack when you sign up and then visit the club shop and buy one or more secondary/replacement name badges as required.
When will I get my welcome pack?
We do print runs when we hit 50 welcome packs to keep costs down. Normally, this means every month we’re sending out welcome packs but on occasion this might be longer so please be patient. If there is a large event upcoming, we will do our best to get packs ready for in-person collection.
Can I buy a welcome pack in the future?
Sure, you can buy a new welcome pack at any time from the club shop as long as you're an active paid supporter member.
Do you store my payment details?
All payments are handled by our payment provider Stripe and no payment details are ever stored on our systems. More information is available in Stripe's security documentation.
My partner, spouse and/or children would like a name badge - do we have to buy multiple welcome packs?
You can do but we would recommend you buy one welcome pack and once you’ve completed payment, visit the club shop and buy one or more secondary/replacement name badges as required.
I don't want a welcome pack and/or don't want to sign up to an annual subscription - is there an alternative?
You can purchase a membership without a welcome pack but we require you to be a paid supporter of the club to gain full access to the various benefits. We do have a free member option available if you prefer that, however, this will limit your access to benefits.
I want to support the group but the price is too high/expensive
We actually think the price offers superb value when you factor in the exclusive discounts we’ve secured for our members. You should be able to offset the cost of membership with the discounts alone instantly.
You can also amend and cancel your subscription at any point if you don’t think it’s providing value.
However, we do understand that not everyone is comfortable paying £40 a year so we do offer limited access for free to selected parts of membership as detailed above.
I run a company that might be able to help or I can help personally
Great! If you're contacting us on behalf of a company, read about becoming an approved partner. If you're an individual, contact us using the form below to enquire about becoming an event volunteer or committee member.
I don't use Facebook - how can I stay informed?
We post key information in our monthly newsletter (which as a free or paid supporter you should get). We are on X, Instagram, YouTube and of course our discussion groups (primarily on Facebook)
Our events can be found here.
My account shows me as a free member but I have renewed my paid membership - what can I do?
Contact us using the form below and we will check for you.
I am struggling to sign up, verify my account or I'm not receiving account emails
Contact us using the form below and we will check for you.
I'd like to speak with someone on the committee
You can find contact details for committee members on the team page.
Something else?
Contact us using the form below and we'll direct your enquiry to the best person.
Contact us
If you've read the FAQs above and have not found an answer to your enquiry, use the form below to contact us.